Refund policy

Return Window
You have 14 days from the date you receive your order to initiate a return.

Eligibility

• All returns must be unopened, sealed, and in their original packaging.

• Provide your order number or proof of purchase.

• Opened or partially used food items cannot be returned due to food safety and import regulations.

How to Start a Return

1. Email us at jessica.ravaglia@afood.it with your order number and reason for return.

2. If approved, we’ll send you a prepaid return shipping label and instructions.

3. Pack the item securely in its original packaging and affix the provided label.

4. Drop off the package at the specified carrier location.

Items sent back without prior authorization will not be accepted.

Damages & Incorrect Items

• Inspect your order immediately upon arrival.

• If a product is defective, damaged in transit, or you received the wrong item, contact us within 48 hours of delivery with photos of the packaging and product.

Non‑Returnable Items

• Any food product that has been opened, unsealed, or shows signs of tampering

• Sale items and gift cards

Exchanges
To exchange an item, return the original product following the steps above and place a new order for the replacement item.

Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.

• Approved refunds are processed to your original payment method within 10 business days.

• Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact jessica.ravaglia@afood.it.