Shipping policy

Shipping Policy

Last updated: April 21, 2025

Thank you for choosing Appennino Food US. We import our authentic Italian specialties directly to our Miami warehouse and ship them across the continental United States. Please review the details below.

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1. Processing Time

• Order Cut‑off: Orders placed Monday–Friday by 2:00 PM ET ship the same business day, subject to availability.

• After Cut‑off & Weekends: Orders placed after 2:00 PM ET, on weekends, or U.S. holidays ship by the end of the next business day.

• Peak Seasons: During high‑volume periods (e.g., holidays), allow 1–2 extra business days for processing.

2. Shipping Methods & Rates

• Free Standard Shipping on orders over $50 (after discounts, before tax).

• Expedited and overnight rates vary by weight, dimensions, and destination; exact costs display at checkout.

3. Shipping Regions

We ship only to the 48 contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO, or other U.S. territories, nor P.O. boxes.

4. Tracking & Notifications

• You will receive a shipping confirmation email with your tracking number once your order departs our warehouse.

• You can also view order status and tracking in your account dashboard at any time.

5. Customs & Duties

All duties and import fees are prepaid—we clear customs here in Miami, FL (7611 NE 2nd Ave, Miami, FL 33138)—so you pay no additional charges upon delivery.

6. Delays, Lost & Damaged Packages

• Carrier Delays: Weather, carrier backlogs, and force‑majeure events may delay delivery beyond our estimates.

• Issues: If your package is lost, stolen, or arrives damaged, contact us within 5 business days of the delivery date at jessica.ravaglia@afood.it. We’ll assist with carrier claims and, if needed, send a replacement.

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If you have any questions or need assistance, our Customer Care team is here Monday–Friday, 9 AM–5 PM ET.
Email: jessica.ravaglia@afood.it